Welcome to the Polytag Help Centre! Browse our articles below, or use the search function in the top right of this page. If you cannot find what you’re looking for please get in touch here or contact us by email at [email protected]

Getting started


Getting started overview ⭐

Add a new product

Add a new group

Download QR codes

Create a landing page

Make my landing pages live on the web

Do a bulk product of multiple products

Tagging your products


“Invisible” UV watermarks

Unique-every-time QR codes

Polytag Digital Link QR codes

Your domain in Polytag QR codes

Account management


Manage users on your account

Add additional users to your account

Subscription

Connecting with your customers


Create a landing page

Make one template landing page for multiple products

Make my landing pages ‘live’

Set up a Data Capture form

Set up a Redirect to Your Website

Printing


QR code technical printing guidelines

Print unique-every-time QR codes

Useful information


What is a GTIN?

What is a GCP?

Standard QR codes vs unique-every-time QR codes

Managing your catalogue


How to add a new group

How to add a single product

How to edit a single product

How to add multiple products at once

How to do a bulk edit of products

How to request GPS data from your consumers’ scans

Troubleshooting


General issues

Dynamic short codes are not showing in my landing pages

My GTIN is not recognised when signing up